Questions we actually get

Next working day inside Abu Dhabi, one to two working days everywhere else in the UAE. GCC and international take longer — see shipping & delivery for the detail.

It is calculated at checkout by destination. Café pickup is always free.

Yes. Choose café pickup at checkout and it is ready in two hours at Al Bateen or Al Nahyan.

Yes, worldwide. Duties and taxes at the far end are the customer’s responsibility.

Yes, to any of five methods, ground to order on the day it ships. If you are grinding for espresso tell us the machine at checkout.

Sealed, whole bean, in a cupboard. Not the fridge, not the freezer, not a glass jar on the counter.

One — a sugarcane-process Colombian. It is on the shelf year round.

Yes. Unopened bags and unused equipment can go back within seven days of delivery, in their original packaging, for a full refund. Opened coffee is a perishable good and cannot be returned — but if something is wrong with it, tell us and we will sort it out rather than quoting policy at you.

Message us with your order number and what you want to send back. We reply the same day with a collection or drop-off, and you can hand it in at either café instead if that is easier.

We do, when the item is faulty, damaged or not what you ordered. For a change of mind the return shipping is yours.

Yes — for another bag of the same size or a different grind, at either café or by post. Tell us what you would rather have and we swap it.

Photograph it and message us the same day. We replace it, and you do not need to send the damaged one back.

That is on us. Tell us the machine you are brewing on and we will re-grind and re-send the same lot at no cost.

Ten business days from approval, back to the original payment method. Your bank may take a few days more to show it.

Before it ships, yes — message us and we cancel it outright. Coffee is ground to order, so once it is ground we can only treat it as a return.